Häufig gestellte Fragen

• Symmetrische Geschwindigkeiten: Connexion delivers both upload and download speeds of up to 10 Gbps, which is faster than most traditional providers. This ensures smoother video calls, uploads, and online gaming.
• Affordable Pricing with No Residential Contracts: Connexion provides straightforward pricing without hidden fees or promotional gimmicks. You won’t be locked into long-term contracts, and your rate won’t suddenly increase after a promotional period ends.
• Locally Owned and Operated: Unlike large, for-profit telecom companies, Fort Collins Connexion is community-owned. Any revenue generated is reinvested back into the community to improve services, infrastructure, and keep rates competitive.
• Reliable and Consistent Service: As a fiber-optic network, Connexion offers greater reliability with fewer disruptions. You get consistent speeds no matter the time of day, avoiding slowdowns during peak hours.
• Excellent Customer Support: With local, responsive customer service, issues are resolved quickly and with care. The focus is on community members, not just customers.
• Supports Community Growth: By choosing Connexion, you’re supporting a network that’s invested in the future of Fort Collins and helping to close the digital divide for residents and businesses alike.

Klicken Sie hier to sign up or call 970-212-2900

After you’ve signed up for Connexion service and scheduled your installation date, locates will be done on your property to mark existing utility lines prior to Connexion crews digging. View our full installation process.

Fiber is the next evolution of technology in broadband services. Compared to traditional copper coaxal infrastructure, it is more cost-effective, eco-friendly, provides virtually unlimited bandwidth and is more reliable, requiring less maintenance once it is installed.

“Gigabit internet” refers to an ultra-fast internet connection. Multi-gig internet (2 Gbps, 10 Gbps, etc.) is becoming more common as bandwidth needs grow. It provides faster upload and download speeds and better reliability.

Symmetric connections have the same upload speeds as download. This means that you can send a file to someone else just as fast as you could get it from them. Traditional internet connections are asymmetric and offer much slower upload speeds, which can slow usage of the modern internet to a crawl. Both cable and DSL networks are typically asymmetrical by design.

No. Only Connexion subscribers will be billed/pay for the service. Fort Collins Connexion network is funded by bonds which will be paid back using subscriber fees.

Under the current business plan broadband would extend throughout the current City limits and will extend into the GMA when those areas are annexed. Current capital spending estimates are for the City limits only. To check if your property is within City limits, visit https://www.larimer.gov/clerk/address-city

If you live in a multi-dwelling unit (apartment, condo, townhouse, or certain HOAs), visit our MDU Resource Page to learn how to get Connexion at your residence.

Fort Collins Connexion provides unlimited data, which gives you the freedom to stream, game, chat, and download without limitations.

Connexion does offer an income-qualified program! To learn more, visit: Programm zur digitalen Eingliederung.

We always aim to be minimally invasive during the installation process. If you’re not satisfied with the state of your landscaping post-installation, please reach out to our Customer Care team at 970-212-2900.

A private line is any utility line on private property which is the responsibility of the property owner. Private lines should be marked by a privately-hired locating company. The City of Fort Collins does not maintain a list of private locating companies.

For questions about our installation process, please Besuchen Sie unsere Installationsseite. 

Unfortunately, we are unable to make special scheduling accommodations. If requested during sign-up, the pre-install crew can contact you to let you know when they are headed to your home.

Fiber will be located in your front yard near the edge of your property line and will run from the street to your home. It will be buried 9 – 12 inches underground.

For more information on the in-home installation process, please visit our installation page. 

The speeds you will see with testing can vary greatly depending on which device you are using, your connection method and the age of your device.

Click here to test your speed.

Internet is the service Connexion brings to your home, and Wi-Fi is the wireless way your devices connect to it.

Visit our speed test page on our website to test your speed. 

Yes, however, you should not expect to see gigabit speeds on old hardware. To learn more, visit: https://connexion.freshdesk.com/support/home

This depends on what type of equipment you have.  If your current equipment includes a cable modem (with a small round coaxial connector), it will not be compatible with our fiber broadband service.  A new ONT, which replaces a cable modem, is provided free of charge with your Connexion service.

Router: If you have an ethernet router (Netgear, Linksys, Cisco, etc.), there is a good chance it will be compatible with Connexion broadband. Your router’s overall speed and Wi-Fi capabilities will vary, and old equipment may not be capable of taking full advantage of Connexion broadband’s high speed.

Telephone: If you sign up for Connexion voice service, any standard landline telephone should be compatible.

Connexion supplies an Optical Network Terminal (ONT) device which is your modem and router, managed by Connexion. It has Wi-Fi 6 capabilities.

For more hardware specifications, visit: https://connexion.freshdesk.com/support/home

Customers can reset their own self-service portal password by clicking the “I forgot my password” link from the login page.

Connexion/Broadband Wi-Fi has a 5Ghz mode, but this is not the same as the “5G” installed and advertised by cellular phone companies.  They are unrelated, and our service does not broadcast any “5G” signals.

Wi-Fi technology is always being updated and improved.  All speeds and ranges listed below are approximate and require optimal Wi-Fi conditions to achieve.

The Connexion Wi-Fi service included with your Internet service provides the following functionality:

802. Supports 3×3 802.11b/g/n 2.4 GHz wireless LAN (WLAN) interface
803. Supports 4×4 802.11ac 5 GHz WLAN interface with multi-user multiple input, multiple output (MU-MIMO)

Visit fcconnexion.com/myaccount. If this is your first time accessing the portal, click on Register to sign up. Have your Connexion account number readily available.

Signing up for paperless billing is fast, easy and convenient. Once you have registered your account, login and select Request Paperless Billing from the Your Account menu. 

To contact our Customer Service team, call 970-212-2900.

Connexion TV customers will need to register HERE for the service and some networks/channels may also ask you to register with their site and link your account to your TV provider’s account.

Connexion TV Everywhere is free with a residential Connexion TV package giving you access to more content from past seasons of your favorite series, live tv programming, movies and more!

If you don’t have a compatible smart TV, you can download the app with the Connexion TV set-top box or with a third-party device like an Amazon Fire Stick.

If you do not see the app, then you may be using an incompatible device.  We are always looking to expand app compatibility to new devices.  Please check our list of currently supported devices here.