Switch to Fort Collins Connexion

How to Switch Providers to Fort Collins Connexion

Step 1: Check Availability & Select Your Plan

Start by using our address checker to confirm service availability at your location and select your plan. If you’re unsure about which plan suits your needs, take the Gigabit Internet Speed Quiz to get a personalized recommendation. With no long-term contracts, you have the flexibility to choose the plan that works best for your household and upgrade or downgrade at any time.

Step 2: Schedule Installation

After selecting your plan, schedule an installation appointment at your convenience. Unless your residence has had Connexion service previously, our installation process involves two phases:

1. Pre-Installation: 7-14 days before your scheduled installation window, utilities locates will be marked on your property using flags and/or water-soluble paint. 3-10 days before your scheduled installation window, our team will run fiber from the street to your home. This process typically takes less than two hours and does not require you to be present.
2. In-Home Installation: A technician will pull the fiber from the outside of your home to the inside and install your modem/router ensuring minimal disruption. To learn more about our installation process, visit our installation page. 

Step 3: Seamless Transition

To avoid service interruptions, we recommend maintaining your current service until Connexion is fully operational. If you’re using equipment from your previous provider, follow their return procedures to prevent additional fees. Post-installation, our support team is ready to assist with setup and optimization, ensuring your new service meets your expectations.