Installing Your Connexion Service
When you sign up for Connexion service, you will also schedule your installation. The installation is a two-step process:
Pre-installation
Bringing the fiber from the network in the street to your home.
In-Home Installation
Bringing the fiber into your home and setting up your service.
Pre-Installation
A few days prior to your scheduled installation time, our crews will pull fiber from the street to your home. You do not need to be home during this process and typically the pre-installation takes less than two hours to complete.
Our installer’s vehicles will be clearly marked as a Connexion Approved Contractor, so you know exactly who will be doing the work.
- Typically, the pre-installation takes less than two hours to complete.
- Crews will run the fiber from the small in-ground vault on your property line to the side of your home.
- A small trench will be dug from the vault to the side of your home where it will terminate in a fiber box. The box is usually placed in the same vicinity as your electric meter on the side of your home.
Our crews will work to ensure this line is minimally invasive and will return your landscaping to its original state. In fact, you may not even be able to tell the work ever happened! At the end of this process, you will notice a small box on the side of your home. This is where the fiber resides and will run directly into your home. To learn more about the pre-installation process, check out the video above.
Your In-Home Installation
To be ready for your in-home installation, make sure that:
Someone 18 years or older will be present for the duration of the installation.
All pets are secured while the technician is in your home.
Technicians can easily access your exterior fiber connection point to complete the installation. This is the fiber box that was installed on the side of your home a few days prior.
If you are renting, please notify your property managers or landlords before your installation.
Where Does The Fiber Come In?
Once your technician arrives, they will evaluate the path to where your Connexion equipment will be placed. Think of this as your modem, where your gig service originates.
If you have a preferred point of entry, please let our technician know. We do recommend pulling the fiber to the most central location in your home, in order to have the best coverage.
The technician may crawl through your attic or crawl space to pull the fiber into your home or business. Please make sure to keep access to these areas clear.
The small fiber cable will be anchored to the side of your home, from the small box to the entry point. We do ask that this fiber not be altered so we are able to provide maintenance in the future, although it can be painted.
In-Home Install Video
Setting Up Your Service
Once inside, your technician will set up and connect your Connexion equipment. This equipment is automatically enabled for full Wi-Fi service or can be connected to the wireless router of your choice.
Finally, your technician will run tests to ensure you have good Wi-Fi coverage throughout your home. Congrats! You are all set up and ready to start streaming, downloading, and connecting at the speed of light.
New Customer Survey
We love to hear from our community and neighbors! Within two weeks of your install, you will receive a New Customer Survey via email where you can provide us with valuable feedback.
This is also where you can let us know if you were referred to Connexion by a friend or neighbor as part of our Refer a Friend Program!
Still Have Questions?
We’re here for you! Reach out to us with any questions, concerns, or needs and a real human will be there.