Connexion Construction Map
Construction began in February 2019, and a complete build-out is underway in neighborhoods across the City. While it will take 2-3 years to complete the installation of our 100% fiber-optic network, Connexion is turning on new services in neighborhoods weekly! We want to make it as easy as possible to get Connexion out to the community, so join our notification list today to know when service is available in your area!
Construction and Installation
When will construction be coming to my neighborhood?
Connexion crews are working in various locations across the city. The first sign that crews are coming to your neighborhood are flags and water soluble spray paint marking where current utility services are located (electric, water, gas, etc.) We post construction notifications on Nextdoor.com.
Why are there flags in my yard?
The reason flags have appeared in your yard is because Connexion crews are planning to do work. Engineers request to have utilities marked out so that they can design our new fiber-optic network around them. It’s critical to ensure any work done does not negatively impact light & power, water, stormwater or natural gas lines. This practice is often referred to as Subsurface Utility Engineering. If you happen to notice that these flags have shown up in your entire neighborhood, this is likely the case. Please keep in mind that the flags may be there a few weeks prior to work actually being done.
Who should I contact about locate flags or markers?
In addition to the identifying color, each locate flag will identify the specific utility that had it placed. You can contact that utility for any additional information or concerns about the flags and their placement or call Colorado 811 at 303-232-1991.
Once it’s safe to remove the markings, does the paint wash off?
Yes, the paint is water-soluble or water solvent. Each color corresponds to a specific type of underground infrastructure.
My lawn was affected - what do I do?
Connexion crews may have to dig in the public right-of-way which abuts your property. If digging occurs, crews are required to restore the affected area. This may include seeding or laying fresh sod. If you have any issues, questions, or concerns, please reach out to our customer care team at 970-212-2900.
What is a private line?
A private line is a utility line on private property that is the responsibility of the property owner. Private lines should be marked by a privately-hired locating company. The City of Fort Collins does not maintain a list of private locating companies.
What should I expect from my installation?
Your install will happen in 2 phases:
Pre-Installation – a team will directly bury the fiber from the small flowerpot vault in front of your home to the side of your home. Usually 4-10 days before your scheduled installation window.
In Home Install – an installer will come at a scheduled time to pull fiber into your home, hook up your ONT (optical network terminal) and set up your service.
Where will the NID be located? Can I ask for a particular location?
The NID or Network Interface Device typically will be mounted to your home or residence on the same side or most direct path from the small flowerpot vault. This follows the same path of power and is the safest way to install this device. However, there may be factors that require a different path (structural limitations, landscaping, etc.) so the crews will assess the best path of installation during the pre-install.
Moving the NID to a different location is costly. Crews try to avoid running fiber under driveways and other barrier locations (Xeriscapes, Elevated gardens, etc.) which can significantly delay installation. Unless it is structurally required, we do not move the NID to the opposite side of the home. The fiber will be pulled from the NID into your home and if needed, can be securely pulled through your crawlspace or attic.
Will the NID be placed on the front of my house?
Typically, the NID will be located on the side of your home. However, if your electric utility box resides on the front of your property, the NID will most likely follow the same path.
Can I schedule the pre-installation so I may be present?
The pre-install bury crews work throughout Fort Collins on a rolling schedule as in-home installs are scheduled. Unfortunately, we are unable to schedule these but may be able to help narrow down the timeframe of your pre-install.
I have Coax cabling in my home, can’t you just use that?
No, to provide fiber-optic speeds we must install new fiber into your home. A fiber optic cable features small, flexible strands of glass which utilizes light to transmit a significant amount of data. This allows for more bandwidth on a fiber optic cable than a copper coaxial cable which transmits data from place-to-place through electricity.
Where will the fiber be located? How deep is the fiber buried and is it insulated?
The fiber is directly buried 12 inches below grade by hand. Our teams’ hand-dig around irrigation and landscaping to avoid damages. The fiber is not insulated as it does not need to be at this depth. If you are performing work in your landscape, please be sure to contact Colorado 811 for locates. If a fiber is struck, give us a call and we will come repair it.
I am purchasing a new home and need to postpone my install. Can I do that?
Yes, please let your customer service representative know this at time of scheduling.
I am not sure if I need Wi-Fi service or if I have a router that works?
With Connexion service, you have the option to use your own router if you prefer. Most routers work with our ONT (modem) and should be able to just plug in. If you wish to add on Wi-Fi service, please let your customer service representative or installer know. This service offers the following benefits:
- The best WiFi coverage for your home
- Set up and installation for your devices
- No-charge return visits to set up new devices
How does the in-home install work?
On the day of your in-home installation, you will receive a call 30 minutes prior to your appointment to confirm your installation.
- Your installer will arrive at your home in the clearly marked Connexion ApprovedContractor vehicle. Your installer will also be wearing Connexion branded clothing and a name badge so you know who will be in your home.
- Your installer will adhere to Connexion’s safety standards which include:
- Wearing protective foot coverings
- Wearing PPE (mask and gloves)
- Maintaining 6ft social distancing
- Frequently washing hands and cleaning hands with an alcohol-based sanitizer.
- Sanitizing equipment before and after the installation
- Once your technician arrives, they will evaluate the path to where the ONT (Optical Network Terminal) will be placed. Think of this as your modem, where your gig service terminates.
- If you have a preferred point of entry, please let our technician know. We do recommend pulling the fiber to the most central location in your home, in order to have the best coverage.
- The technician may crawl through your attic or crawl space to pull the fiber into your home or business. Please make sure to keep access to these areas clear.
- Once your ONT has been placed in an optimal location, your network connection has been set up and connected to your devices, your technician will run tests to ensure you are receiving gigabit speeds.
- If you signed up for phone and/or TV service, your installer will also work to ensure your connections and devices are working correctly.
What do I do if I have technical questions or need support?
Our technical support team is available to assist you 24 hours/day, 7 days/week 365 days a year!
- Phone: 970-207-7873
- Email: email@example.com