Fiber Internet in Fort Collins

The term broadband refers to the communication network and also means high-speed internet access that is “always on” and faster than the traditional dial-up access.

Fiber to the home (FTTH), also called “fiber to the premises” (FTTP), is the installation and use of optical fiber from a central point directly to individual buildings such as residences, apartment buildings and businesses to provide unprecedented high-speed internet access. Fiber is more cost-effective, eco-friendly, provides virtually unlimited bandwidth and is more reliable, requiring less maintenance once it is installed.

The City recognizes that a fiber-connected city creates advantages over a disconnected city.  With the growing importance of high speed internet within the economy, to support the needs of our community and local businesses as well as improve our citizen’s daily lives, securing gigabit-speed internet across the City’s growth management area (GMA) is crucial. More than just nice to have, fiber internet will drive business growth, innovation, and community transformation.

Gigabit internet means that 1,000,000,000 bits of data is transferred through fiber optic cables in one second. Fort Collins Connexion (1 gigabit internet) is roughly 85x faster than average DSL speeds. Note: Speed comparison based on maximum download speed of Connexion service (1 Gbps) vs. average DSL speed of major U.S. DSL providers (< 11 Mbps) per 2016 Measuring Broadband America – Fixed Broadband Report.

Symmetric connections have the same upload speeds as download. This means that you can send a file to someone else just as fast as you could get it from them. Traditional internet connections are asymmetric and offer much slower upload speeds, which can slow usage of the modern internet to a crawl. Both cable and DSL networks are typically asymmetrical by design.

The speeds you will see with testing can vary greatly depending on which device you are using and your connection method. Wireless speeds can range from 20Mb/s on an older device to 500+Mb/s on an 802.11AC Wi-Fi device. Wired speeds vary from 100-900Mb/s depending on the cabling, network card, and computer hardware being used. Your speed is often a product of the age of your device.

1. If testing on a Windows or Mac computer, we recommend downloading the Speedtest.net desktop app for the most accurate results.
2. A web based speed test is also available but results may not be as accurate as the App
3. If testing on a mobile device, please download the ‘Speedtest by Ookla’ app from the Google Play or Apple App stores
4. Open the Speed Test App and make sure your server is set to FC Connexion
5. Click “GO” to begin the test
6. Expected results will depend on your method of connection and the device being used. Older devices were not built to perform at gigabit speeds.  
7. Computer wired via Cat5e or better: 900+Mbps download
8. Computer or Phone via 5Ghz Wi-Fi: 100-400+Mbps download
9. Computer or Phone via 2.4Ghz Wi-Fi: 20-200Mbps download

Our Connexion technician will set up your Optical Network Terminal (ONT) during your installation. This device is your modem and is managed by Connexion.

The ONT device has wireless (WiFi) capabilities built in so no additional device is needed, however, you can use your own router if you prefer.

1. Appointment Reminders – You will get an email with your installation appointment information immediately after signing up, as well as 3 days, and 1 day before your appointment date.
2. Account Activation – You will get an email confirming that your Connexion account has been created in our system.
3. Security PIN / Privacy Notice – You will get an email confirming your unique security PIN as well as a description of what it is used for.  This PIN is required before any work can be started or any account information is discussed when calling into Connexion support.
4. Connexion Quote – This includes a breakdown of all the services you have purchased, and a good faith estimate of what your total combined monthly bill will be.  Your final bill may be slightly different based on changing fees.

Connexion/Broadband Wi-Fi has a 5Ghz mode, but this is not the same as the “5G” installed and advertised by cellular phone companies.  They are unrelated, and our service does not broadcast any “5G” signals.

Yes, we are working on installing Connexion in apartment complexes in Fort Collins. To learn more visit: https://fcconnexion.com/i-live-in-an-appartment/

• Symmetrical Speeds: Connexion delivers both upload and download speeds of up to 10 Gbps, which is faster than most traditional providers. This ensures smoother video calls, uploads, and online gaming.
• Affordable Pricing with No Contracts: Connexion provides straightforward pricing without hidden fees or promotional gimmicks. You won’t be locked into long-term contracts, and your rate won’t suddenly increase after a promotional period ends.
• Locally Owned and Operated: Unlike large, for-profit telecom companies, Fort Collins Connexion is community-owned. Any revenue generated is reinvested back into the community to improve services, infrastructure, and keep rates competitive.
• Reliable and Consistent Service: As a fiber-optic network, Connexion offers greater reliability with fewer disruptions. You get consistent speeds no matter the time of day, avoiding slowdowns during peak hours.
• Excellent Customer Support: With local, responsive customer service, issues are resolved quickly and with care. The focus is on community members, not just customers.
• Supports Community Growth: By choosing Connexion, you’re supporting a network that’s invested in the future of Fort Collins and helping to close the digital divide for residents and businesses alike.

Fiber is more cost-effective, eco-friendly, provides virtually unlimited bandwidth and is more reliable, requiring less maintenance once it is installed.

Fort Collins Connexion provides unlimited data, which gives you the freedom to stream, game, chat, and download without limitations.

Yes. Connexion offers this discount to families who demonstrate financial need. Income-qualified residents will be notified of service availability once Connexion is available in their neighborhood. Learn more about our Digital Inclusion Program.

Nope! Installation is free.