Your Local Service & Support Team
With Fort Collins Connexion, our entire team – from sales to service – is located right here in Fort Collins, and we’re ready to help you any way that we can.
Contact Us Today for Support
Customer Service
Hours:
Mon, Tues, Thurs, Fri: 8 a.m. – 5 p.m.
Wed: 9 a.m. – 5 p.m.
Sat: Closed
Sun: Closed
Phone: 970-212-2900
Email: customercare@fcconnexion.com
Technical Support
Hours:
24 hours/day – 7 days/week
Phone: 970-207-7873
Email: support@fcconnexion.com
Construction Support
Phone: 970-207-7873
Email: support@fcconnexion.com
Resources & General Support
The Construction & Installation Process
Connexion Construction Information
Connexion construction is underway in neighborhoods across the City. Learn more about Connexion construction and how you can support the process.
What to Know About Installation
When you sign up for Connexion service, you will also schedule your installation, a two-part process. Learn everything you need to know about preparing for your installation here.
Downloading the Connexion App for Connexion TV
Connexion History and Background
Customer Reviews
– Andrew A.
"I had been having issues with connectivity, and it turned out my tower was faulty. Connexion literally had someone out the next day to replace the modem, and I have had perfect service. I would highly recommend them to anyone considering making the jump, if not for the price, based on the customer service!"
– Brandon B.
"Had the internet service for about 2 years. Amazing speeds and great price. Never had any down time and the technical customer service was fantastic when I wanted to set my ONT to pass through for my at home network."
– Kyle H.
"Their customer service is top notch and I’ve been extremely satisfied with my service so far. Jenny was super friendly when I called to get service setup!"
– Edward F.
"I had the pleasure with speaking with Jenne from the Fort Collins Utility Customer Support staff. She was super helpful in going over the options for the small business plans. Looking forward to using the City of Fort Collins for my primary ISP."
– Abiah S.
"Best customer service ever! Amazing service and speeds. Extremely reliable."